Refund and Returns Policy
At Aura Car Wash, we strive to provide our customers with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Returns
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Eligibility for Returns:
- You have 30 days from the date of purchase to return your item.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
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Non-Returnable Items:
- Gift cards
- Sale items (unless specified)
- Intimate or sanitary goods
Process for Returns
- To initiate a return, please contact our customer service team at Info@AuraCarWash.com.
- Provide your order number and reason for the return.
- Our team will guide you through the return process and provide a return shipping label if applicable.
Refunds
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Processing Time:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
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Late or Missing Refunds:
- If you haven’t received a refund yet, please check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at Info@AuraCarWash.com.
Exchanges
- If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the item you wish to receive.
Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at 918-690-4340.
